Ozwin 365 Privacy Policy – Your data is completely safe with us

1 Introduction

Welcome to Ozwin 365. We understand that sharing personal information online can be a concern. This Privacy Policy is written to address that concern – in plain, straightforward language.

This Privacy Policy applies to the Ozwin 365 website, mobile app, and all related services. It explains what information we collect, why we collect it, and the steps we take to keep your data safe.

By using Ozwin 365, you agree to this Privacy Policy. If you do not agree with any part of it, we recommend that you refrain from using our services. For any questions, please reach out to our support team.

2 What information we collect

2.1 At Registration

Information provided when opening an account:

• Full name
• Mobile number
• Date of birth (for age verification)
• Password (stored in encrypted form)

2.2 During identity verification

Additional information may be requested for high-value transactions or account verification:

• Copy of national ID or passport
• Proof of address
• Selfie or photo (for identity verification)

2.3 Automatically during use

Some information is collected automatically while you use the site or app:

3 How we use your data

Ozwin 365 uses collected information solely for specified purposes. We never use your data for anything beyond what is necessary.

• Account Management: To create your account, manage logins, and ensure security.
• Services provided: To process bets, handle payments, and deliver bonuses.
• Contact: To send important updates, transaction confirmations, and support communications.
• Security: To prevent fraud, multiple accounts, and other dishonest activities.
• Legal obligation: To meet regulatory authority requirements.
• Service improvement: To analyse and enhance the user experience.

4 Cookie Policy

Ozwin 365 uses cookies on its website. Cookies are small text files stored in your browser that help make the site easier to use.

Types of cookies we use

• Essential cookies: To maintain login sessions and keep core site functions running. Disabling these will cause the site to stop working properly.
• Performance Cookies: To identify where users experience the most issues. All data is anonymised.
• Preference Cookies: To remember your language and preferences.

You can disable cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

5 Information Sharing Policy

Ozwin 365 does not generally share your personal information with anyone. However, limited information may be shared in the specific circumstances outlined below:

• Payment processors: Only the minimum required information is shared with payment gateways such as Mobile Pay, Nagad, and Rocket to complete transactions.
• Legal obligation: Under a court order or valid request from a government authority.
• Fraud prevention: With industry anti-fraud bodies when required.
• Business transfers: In the event of a company merger or acquisition – you will be notified in advance.

6 How long data is retained

Ozwin 365 does not retain your data longer than necessary. Retention periods depend on the type of information:

• Account information: Up to 5 years maximum while the account is active and after closure, as required by legal obligations.
• Transaction Records: Up to 7 years maximum, as directed by financial regulatory authorities.
• Support Conversations: Up to 3 years after a dispute is resolved.
• Log files: 90 days for security monitoring.

Once the retention period ends, data is securely deleted or anonymised.

7 Your Rights

As an Ozwin 365 user, you have important rights that we always respect:

• Right to Access: You can request to know what information we hold about you.
• Right to rectification: You may request corrections to any inaccurate information.
• Right to Deletion: You may request deletion of your data under certain circumstances.
• Right to restrict processing: You can request that we stop using your data for specific purposes.
• Right to opt out of marketing: You may opt out of promotional communications at any time.

To exercise these rights, email us at support@ozwin365.run or reach out via the Help Center live chat. Requests are typically handled within 72 hours.

8 Child Protection

Ozwin 365 services are strictly intended for users aged 18 and above. We do not knowingly collect personal information from minors.

If a minor's account is detected, it is immediately closed and all associated data is deleted. If you believe your child has created an account, please contact us right away.

9 Security Measures

The technical and procedural measures Ozwin 365 takes to protect your data:

• 256-bit SSL/TLS encryption across all communications.
• Password hashing – even we cannot see your password.
• Two-factor authentication (2FA) available.
• Automatic alerts when unusual login activity is detected.
• Regular security audits and penetration testing.
• Strictly limited and controlled staff access.

10 Third-Party Links

The Ozwin 365 platform may occasionally reference third-party services, such as payment methods. These services have their own privacy policies and handle your data accordingly.

Ozwin 365 is not responsible for the privacy practices of third parties. We recommend reviewing their privacy policies before using their services.

11 Policy Changes

Ozwin 365 may update this Privacy Policy at any time. For significant changes, you will be notified via your registered mobile number or through a notice on the site.

Continued use of the site after any changes constitutes your acceptance of the updated policy. The "Last updated" date at the top of this page always reflects the most current version.

12 Contact

For any privacy-related questions or requests, please contact us:

• Email: support@ozwin365.run
• Live Chat: Chat button at the bottom-right corner of the site
• Help Center: Help Center page

We typically respond to data deletion or correction requests within 72 hours. For urgent security issues, contact us directly via live chat.